Mission
Reverse Logistics
Reverse logistics has become an area of high priority for companies looking to add efficiencies, reduce costs, and improve the customer experience. As a result, manufacturers are recognizing the importance of streamlining the return, repair and product reallocation processes.
Reverse logistics is notorious for consuming a large portion of manufacturers’ and retailers’ time, money, and resources. Canadian Return Logistics can help minimize all the above.
We handle the environmental impact of returns with great passion, and make it our number one priority throughout the entire process.
Canadian Return Logistics
CRL offers the focus and core competencies required to operate a comprehensive reverse logistics program. Companies partnering with CRL gain the expertise, leadership, and experience required to start and maintain a reverse logistics process that delivers bottom-line results.
Outsourcing reverse logistics to CRL enables your company to focus on doing what you do best: produce and sell goods. CRL can offer an outright purchase of your returns or assist in processing, reporting, and redistributing to markets of your choice.
Benefits of Effective Returns Management
- Maximize value from returns
- Minimize cost from handling, processing and storing returns
- Increase efficiency and velocity of returns process
- Improve customer satisfaction
- Reduce waste – adhere to environmental standards – think green
Partners
About Us
About CRL
CRL proudly works with some of the leading manufacturers and distributors for electronics, appliances and household merchandise in the Canadian market. We take the process of reverse logistics seriously.
When it comes to aftermarket asset management, CRL can be depended upon to provide a level of service that is second to none. If you are looking for a company that embraces the tenants of higher productivity, cost savings, and exceeding their customers' needs, you need look no further.
CRL has been built upon and distinguishes itself by following our core features:
- Experience – Over 25 years of experience in the industry, and the reputation, leadership, and knowledge of its key personnel.
- Execution – Our first priority is to deliver results in an accurate, timely and efficient manner.
- Service – We understand the demands and constraints of our customers and we never stop striving to exceed their expectations.
- Continuous Improvement – At CRL, we never stop learning nor do we settle for the status quo. If there is a better way to do it, we’ll find it.
- Adaptability – CRL does not expect all customers to fit into a mold. We customize solutions to fit varying needs in the return management processes of our customers. When your needs change, our process changes as well.
CRL is not limited to receiving returns, but can offer outright purchase, sales and distribution.
Services
Return Merchandise Authorization Management
The issuance of credit for returned merchandise is a necessity in the maintenance of good relations with your customers. Our effective RMA management can ensure continued good relations with those customers with speedy responses and efficient communication, while safeguarding your interests and limiting your time, costs and potential abuse.
Replacement Management
Replacing units to end consumers during the warranty period is also a part of doing business. CRL can manage this process in a manner that will generate goodwill and avoid those unfavourable reviews that can damage your brand.
Return Product Receiving and Reporting
Many manufacturers, distribution centres, and retailers are set-up for the flow of goods in one direction and are ill-equipped to handle returns. CRL specializes in taking returns and our focus allows us to receive, report, accumulate, and ship your returns in the manner you require.
Purchase and Distribution
CRL will purchase your returns outright. Our established network of secondary and export markets allows for a quiet redistribution of goods ensuring your A-goods market is not disrupted.
Recycling and Disposal
Along with our certified recycling and product disposition partners, CRL ensures that your returns have the least environmental impact possible and that unrepairable product is handled correctly.